Support Center
Welcome to the Ruby Sirens Support Center. Find FAQs, guides, safety tips, and submit a support ticket below.
Quick search FAQs
View our full Terms of Service and Privacy Policy. Please read content and behavior guidelines before posting.
To create or edit a listing, visit Dashboard → My Listings → Add New / Edit. Ensure images meet the upload guidelines and your description follows our Content Guidelines.
Renewals & Featured Ads: Manage through the Listing Options when editing an ad. Payment and expiration info are displayed on each listing card.
Registration & Login
Create an account from the Register page. Verify your email to activate messaging. Use "Forgot Password" to reset credentials.
Profile Setup
Upload photos, add a description, and set visibility/privacy preferences from your Dashboard → Profile.
Registration & Login
Create an account from the Register page. Verify your email to activate messaging. Use "Forgot Password" to reset credentials.
Profile Setup
Upload photos, add a description, and set visibility/privacy preferences from your Dashboard → Profile.
- Edit Profile: Use Dashboard → Edit Profile.
- Privacy & Visibility: Toggle public/private options on your profile settings.
- Delete Account: Contact support if you want your account removed — we'll verify ownership before deletion.
To create or edit a listing, visit Dashboard → My Listings → Add New / Edit. Ensure images meet the upload guidelines and your description follows our Content Guidelines.
Renewals & Featured Ads: Manage through the Listing Options when editing an ad. Payment and expiration info are displayed on each listing card.
Verification: We may ask for ID or additional verification for some listings — this helps keep the site safe.
Privacy Tips: Use a pseudonym, avoid sharing personal contact details publicly, and report suspicious users immediately.
Report a user or listingWe accept major cards and selected payment processors. Billing history is available in Dashboard → Billing. For any failed transactions, contact support with the transaction ID.
Refund policy: Refunds are processed case-by-case; submit a ticket with details and receipts.
Common fixes: Clear browser cache, try incognito, ensure images are under the allowed size and type, and use a modern browser (Chrome, Firefox, Edge).
If you see an error message, copy it and submit it with your ticket so our engineering team can investigate.
View our full Terms of Service and Privacy Policy. Please read content and behavior guidelines before posting.
Submit a Support Ticket
Our team typically responds within 24–48 hours.
Hours: Mon–Fri, 09:00–18:00 (UTC)
Live chat: Available on site (if enabled)